- The higher the level of anxiety in a person, the less ability they have to take on information. Therefore, the higher the anxiety, the more structure needed in communication.
- It is important to cater for all learning styles - auditory/visual/kinesthetic
- You may pick an auditory learner because they may respond "I hear what you're saying"
- You may pick a visual learner because they may respond "I see what you mean"
- You may pick a kinesthetic because they may respond "I understand what you're getting at"
How a person communicates has more weight in personal decision making than what is communicated. Something to ponder when giving altar calls etc
- In a study conducted from US and Canada on how communication was received, they found it comprised:
- 7% words
- 38% tone and voice
- 55% facial expressions (from Nancy Adler, Professor of International Management McGill Uni)